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Automotive
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Finance & DCAs
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Finance & DCAs

5 April 2020

Supporting vulnerable customers AND maintaining a healthy digital-first business during the Covid19 crisis

COVID-19 has many different views from thought leaders on its impact, but there is one common theme – businesses are failing to implement an effective communication and continuity strategy to ensure
mobile collections, payment solutions

5 April 2020

Finance & DCAs

20 February 2020

Taking the friction out of legacy collections processes

Collections and Recoveries have always been seen as a necessary evil, yet without this function, economies gradually stall and the knock-on effect to the customers can be seen in spaces like lending or
Debt Recovery, mobile collections

20 February 2020

Automotive

20 December 2019

Introducing your new mobile payment collections strategy [infographic]

Mobile Collections offers an engaging and cost-effective solution which increases collections by allowing customers to pay on their terms.

Auto SaaS, Debt Collection, mobile collections, payment solutions

20 December 2019

Finance & DCAs

1 March 2018

Improving the customer experience in financial services

In a market where providers are trying to to find ways to win new customers and keep the ones they already have, collecting customer feedback is essential. Find out how SMS Surveys does this in a cost-effective and convenient way.

Customer Data, Customer Experience, Customer Feedback, Finance industry, SMS Surveys

1 March 2018

Finance & DCAs

1 February 2018

Are you making the most of SMS in the Financial sector?

Many financial service providers have realised the potential of SMS for having more engaging customer interactions, but few have realised just how many ways it can help. So what are the different applications?

Business Communication, Debt Collection, Finance industry, SMS Alerts

1 February 2018

Finance & DCAs

16 October 2017

What’s wrong with customer service in financial services?

Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?

Banking, Chatbots, Customer Complaints, Customer Satisfaction, Customer Service, Debt Collection, Self-service, SMS Chat, Text 2 Callback

16 October 2017

Finance & DCAs

23 August 2017

Streamlining the Income and Expenditure process

Can income and expenditure assessments catch-up with the rapidly changing debt landscape?

Affordability assessments, Income and expenditure, Mobile Friendly Forms

23 August 2017

Finance & DCAs

13 February 2017

How does the GDPR affect debt collection agencies?

There are two key adjustments of which you need to be aware: transparency over customer data, and accountability.

Data Protection, Debt Collection

13 February 2017

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