Retail
10 August 2017
Nobody wants a customer complaint, but complaints have huge value. Take the opportunity to make things better by opening communication channels and resolving issues instantly.
10 August 2017
Results for Retail
Topics
Topics
Retail
Retail
6 April 2017
Statistically and anecdotally, courier companies have a lot of room for improvement when it comes to delighting customers. We’re exploring the facts and what customers want from home delivery companies.
6 April 2017
Retail
27 March 2017
As we welcome the warmer weather, we also arrive at the peak season for impulse purchases, bargain hunters and outdoor adventurers.
27 March 2017
Retail
1 November 2016
Consumers who are eager to get the best deal no longer need to queue outside in the cold or risk facing a serious injury… they just need to be equipped with their smartphone.
A lot can change in a year.
1 November 2016
Retail
12 April 2016
Did you know 40% of marketers still don’t incorporate mobile promotions into their marketing strategy? Find out how your business can avoid this pitfall
12 April 2016
Call Centres
31 March 2016
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn that frown upside down is so far removed from most businesses that it very rarely happens.
31 March 2016
Retail
23 March 2016
Science claims that smartphones are responsible for our rapidly deteriorating attention span, which at a mere 8 seconds is even lower than that of a goldfish (source: Time.com)!
Whether you're selling
23 March 2016
Retail
25 February 2016
These statistics identify key areas in which retailers can do better, and we'll dig into them later to highlight key action points. Here goes...
The four biggest online shopping markets in the world
25 February 2016
Retail
29 December 2015
Did you know that 90% of consumers have made an impulse purchase while out shopping? With this in mind, what communication tools are you using to increase purchase rate?
29 December 2015