29 March 2018
RCS could help brands to not only improve their customer communication strategy, but also help to reinforce brand reputation and trust. For the finance industry, this can often be a core problem area, with many spam and phishing scams operating in this space.
29 March 2018
26 March 2018
This is an introduction to the features of RCS. For the purpose of this video we’re using a fictitious brand; Crescent Media. The journey starts with a confirmation message for an appointment to install broadband.
26 March 2018
19 March 2018
With attention spans decreasing, we wanted to see how SMS performs in 2018, and whether there was any difference between age groups and countries. Our survey gathered 992 responses and revealed…
19 March 2018
15 February 2018
In an increasingly competitive market, utility companies need to focus on customer experience. Making a few simple adjustments to a customer communication strategy, can help to build customer loyalty and brand trust, while also receiving payments on-time.
15 February 2018
12 January 2018
For many businesses the majority of customer service calls and emails are monopolised by common, straightforward requests. However, this is set to change with the introduction of RCS and chatbot integration.
12 January 2018
5 January 2018
One of the main features of RCS is verified sender. A brand cannot send an RCS message to its customers without first going through a rigorous verification process. Spammers won’t be able to verify an unofficial brand name and so hopefully, will no longer be able to spam customers in this format.
5 January 2018
30 November 2017
RCS is set to revolutionise the telecommunications industry on a global scale. But what does this mean for you, as a business? We take a look through some of the core benefits you can expect to experience.
30 November 2017
9 November 2016
Facebook Messenger is used by over 1 billion people worldwide, but how can your company connect with this massive audience?
9 November 2016
15 April 2016
This week saw the beta launch of Facebook’s highly anticipated Messenger Platform, an offering that scales up its peer to peer Messenger app with automated chatbots and a Send/Receive API – and we’re ready to embrace it.
15 April 2016
