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Customer Service
For the majority of people, great customer service means quick, easy, efficient, personalised and convenient. This is backed up by the results of our customer care survey of 5,000 global consumers.
What
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Customer Service
Reducing customer service costs doesn’t have to mean sacrificing quality—in fact, with the right strategies and technology, companies can provide a better customer experience while lowering overheads.
In
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Customer Service
Once, it was enough to offer a unique/innovative product or service at a competitive price. These days, the quality of your customer service (and ultimately, your customer experience) is also a key differentiator.
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SMS Marketing
More and more customers across the globe are shopping mindfully and making intelligent purchasing decisions based on environmental considerations. Every business regardless of whether they sell green
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Customer Service
Did you know that 86% of consumers would pay more for a better customer experience (CX)? And according to our recent global survey of 5,000 consumers, the top factors people associate with an excellent
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SMS
On Sunday 23 April 2023, there will be a national test of Emergency Alerts, a UK government system which uses mobile phones to send information in potentially life threatening situations. Whilst there
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WhatsApp
The best marketing is the one that doesn’t feel like marketing. But, as you know, achieving this isn’t easy! Here are some brilliant WhatsApp marketing examples and tips on how you can follow in these
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Customer Service
Wondering how to build customer loyalty? You must start with learning your customer expectations. Read our tips on gaining and retaining customer loyalty here.
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SMS Marketing
In our survey of 1,000 UK consumers about their customer care expectations, nearly half (46%) said they read every single text/SMS received from businesses. Pair this with the text message’s average
Customer Service
