Latest from the Esendex Blog

Topics

25 April 2023

What does great customer service look like?

For the majority of people, great customer service means quick, easy, efficient, personalised and convenient. This is backed up by the results of our customer care survey of 5,000 global consumers. What

Customer Experience

25 April 2023

19 April 2023

How to reduce customer service costs

Customer Service

Reducing customer service costs doesn’t have to mean sacrificing quality—in fact, with the right strategies and technology, companies can provide a better customer experience while lowering overheads. In

Ecommerce

19 April 2023

14 April 2023

Improve customer service by reducing call hold times

Customer Service

Once, it was enough to offer a unique/innovative product or service at a competitive price. These days, the quality of your customer service (and ultimately, your customer experience) is also a key differentiator.

Call Centre, First Contact Resolution

14 April 2023

10 April 2023

How SMS marketing is an eco-friendly way to reach customers

SMS Marketing

More and more customers across the globe are shopping mindfully and making intelligent purchasing decisions based on environmental considerations. Every business regardless of whether they sell green

Mobile Marketing, SMS Marketing

10 April 2023

31 March 2023

Using automation to improve customer experience

Customer Service

Did you know that 86% of consumers would pay more for a better customer experience (CX)? And according to our recent global survey of 5,000 consumers, the top factors people associate with an excellent

Automation

31 March 2023

27 March 2023

SMS Notifications: For emergencies and beyond

SMS

On Sunday 23 April 2023, there will be a national test of Emergency Alerts, a UK government system which uses mobile phones to send information in potentially life threatening situations. Whilst there

sms, WhatsApp

27 March 2023

22 March 2023

Brilliant WhatsApp marketing examples and how to follow in their footsteps

The best marketing is the one that doesn’t feel like marketing. But, as you know, achieving this isn’t easy! Here are some brilliant WhatsApp marketing examples and tips on how you can follow in these

22 March 2023

20 March 2023

Building customer loyalty in 2023

Customer Service

Wondering how to build customer loyalty? You must start with learning your customer expectations. Read our tips on gaining and retaining customer loyalty here.

Customer Experience

20 March 2023

15 March 2023

What to check before you send your SMS campaign

SMS Marketing

In our survey of 1,000 UK consumers about their customer care expectations, nearly half (46%) said they read every single text/SMS received from businesses. Pair this with the text message’s average

Mobile Marketing, SMS Marketing

15 March 2023