Call Centres
30 March 2021
With topics as varied as behaviourial economics and chatbots, there was something for everyone at Esendex Live! We recorded each session so you can enjoy them now at your leisure.
30 March 2021
Latest from the Esendex Blog
Topics
Topics
Call Centres
SME
26 March 2021
While many organisations are busy preparing for the re-opening and easing of restrictions, it’s important to acknowledge the challenges of the last 12 months. Many companies have had to remain agile
26 March 2021
Sports
5 March 2021
During the pandemic gym memberships have reduced by 24%. To help businesses identify areas for improvement and better gauge member satisfaction prior to reopening, we’ve detailed ideas and question templates for surveys.
5 March 2021
How-to guides
22 February 2021
Survey ideas and templates for charities and nonprofit organisations wanting to boost supporter engagement and introduce more efficient ways to manage volunteers.
22 February 2021
Finance & DCAs
17 February 2021
StepChange is a UK debt charity committed to helping customers get back in control of their finances. Our missions are closely aligned, and working together will mean that more vulnerable people have access to the support they need.
17 February 2021
Social Housing
29 January 2021
With more and more residents falling behind on their rent payments because of the pandemic, social housing providers have to be more empathetic in the ways they collect. Here’s a new way to approach the challenge.
29 January 2021
SME
11 January 2021
Latest research reveals, when compared to last year 52.69% of businesses are focusing more on customer engagement for 2021.
11 January 2021
Finance & DCAs
6 January 2021
1/3 of home buyers will abandon their purchase if they miss the stamp duty holiday deadline. Learn how digital comms can help lenders manage applications more efficiently.
6 January 2021
Call Centres
17 December 2020
Read how Esendex’s bespoke solutions have helped clients reduce overall call volume and associated costs, while increasing the recipient response by 32.8%.
17 December 2020