10 May 2023
Empathy is important for great customer service and experience, but especially in the debt collection industry. Learn how to take a more empathetic approach.
10 May 2023
Latest from the Esendex Blog
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4 May 2023
National Business Week kicked off in the US this week, but it is very relevant to UK SMEs. Here’s our top tips for future-proofing your SME with technology.
4 May 2023
25 April 2023
For the majority of people, great customer service means quick, easy, efficient, personalised and convenient. This is backed up by the results of our customer care survey of 5,000 global consumers.
What
25 April 2023
19 April 2023
Reducing customer service costs doesn’t have to mean sacrificing quality—in fact, with the right strategies and technology, companies can provide a better customer experience while lowering overheads.
In
19 April 2023
14 April 2023
Once, it was enough to offer a unique/innovative product or service at a competitive price. These days, the quality of your customer service (and ultimately, your customer experience) is also a key differentiator.
14 April 2023
10 April 2023
More and more customers across the globe are shopping mindfully and making intelligent purchasing decisions based on environmental considerations. Every business regardless of whether they sell green
10 April 2023
31 March 2023
Did you know that 86% of consumers would pay more for a better customer experience (CX)? And according to our recent global survey of 5,000 consumers, the top factors people associate with an excellent
31 March 2023
27 March 2023
On Sunday 23 April 2023, there will be a national test of Emergency Alerts, a UK government system which uses mobile phones to send information in potentially life threatening situations. Whilst there
27 March 2023
22 March 2023
The best marketing is the one that doesn’t feel like marketing. But, as you know, achieving this isn’t easy! Here are some brilliant WhatsApp marketing examples and tips on how you can follow in these
22 March 2023
