1 December 2020
Nudges are little prompts to customers to take a certain action – but without removing their choices. They’re incredibly powerful at driving successful outcomes. Our infographic provides a overview into the science.
1 December 2020
30 November 2020
When compared with pre-pandemic levels, 35.8% of finance and utility companies confirmed they were sending more business messages.
30 November 2020
9 November 2020
How can so-called ‘nudge’ theory help you get better results from your messaging campaigns? Our video, filmed in collaboration with the experts at Voicescape, guides you through the process.
9 November 2020
14 October 2020
In the face of the challenges presented by the coronavirus crisis, local governments have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.
14 October 2020
7 October 2020
In the face of the challenges presented by the coronavirus crisis, utility providers have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.
7 October 2020
29 September 2020
New research from Esendex suggests many businesses invest zero time into asking their customer base what they actually think of their products or services, meaning they could be missing out on critical information to keep their client base happy as well the potential growth opportunities feedback presents.
29 September 2020
25 September 2020
In the face of the challenges presented by the coronavirus crisis, retailers have to find new ways to keep customers engaged. Here’s how mobile focused marketing can help do exactly that.
25 September 2020
21 September 2020
In the face of the challenges presented by the coronavirus crisis, healthcare providers have to find new ways to make sure they are providing services as effectively as possible by reducing appointment no-shows. Here’s how mobile focused appointment reminders can help do exactly that.
21 September 2020
17 September 2020
In the face of the challenges presented by the coronavirus crisis, auto retailers have to find new ways to keep customers visiting forecourts. Here’s how mobile focused marketing can help do exactly that.
17 September 2020
