How-to guides
2 March 2018
If your list of telephone numbers is full of inconsistent spacing and symbols, here’s a step by step guide to formatting your data using Excel.
2 March 2018
Topics
How-to guides
Finance & DCAs
1 March 2018
In a market where providers are trying to to find ways to win new customers and keep the ones they already have, collecting customer feedback is essential. Find out how SMS Surveys does this in a cost-effective and convenient way.
1 March 2018
How-to guides
13 February 2018
Making the distinction between customers, ex-customers and prospects, we’re hoping to help you find an approach to communication that will meet the requirements of the GDPR legislation.
13 February 2018
How-to guides
8 February 2018
We’re increasingly being asked, “Will I still be able to send SMS to customers after the GDPR legislation comes into effect?” This article sets out to answer that question.
8 February 2018
Finance & DCAs
1 February 2018
Many financial service providers have realised the potential of SMS for having more engaging customer interactions, but few have realised just how many ways it can help. So what are the different applications?
1 February 2018
Technology
12 January 2018
For many businesses the majority of customer service calls and emails are monopolised by common, straightforward requests. However, this is set to change with the introduction of RCS and chatbot integration.
12 January 2018
Technology
30 November 2017
RCS is set to revolutionise the telecommunications industry on a global scale. But what does this mean for you, as a business? We take a look through some of the core benefits you can expect to experience.
30 November 2017
SME
22 November 2017
If you want to reach someone instantly, their phone is the way to do it. That’s exactly why recruitment software provider, itris, integrated with Esendex.
22 November 2017
Finance & DCAs
16 October 2017
Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?
16 October 2017
