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Results for Technology

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Automotive
Black Friday
Business messaging
Call Centres
Customer Service
Education
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Esendex news
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Finance & DCAs
Healthcare
Hospitality
How-to guides
Lenders
Local Government
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17 December 2020

How technology can improve customer service while reducing call volumes

Call Centres

Read how Esendex’s bespoke solutions have helped clients reduce overall call volume and associated costs, while increasing the recipient response by 32.8%.

Customer Complaints, Customer Experience

17 December 2020

16 April 2020

Protecting yourself against coronavirus SMS scams

Technology
Understandably the coronavirus pandemic has made many people worried about their wellbeing. Though there have been many heart-warming stories amidst the outbreak, unfortunately there has also been a growing
Security

16 April 2020

7 April 2020

How to use Messaging Studio’s PDF function for internal crisis communication

Technology
Today businesses face threats from a number of different places, whether it be a cyber attack, natural disaster or office closure. Consequently, it’s important that businesses are able to quickly share
Emergency SMS

7 April 2020

24 April 2019

How can businesses use SMS Landing Pages?

Technology

SMS Landing Pages allows businesses to create bespoke mobile landing pages and send these as a rich text message to customers. Businesses of all shapes and sizes can benefit from using SMS Landing Pages and give customers a better mobile experience.

Rich Messaging, SMS Landing Pages

24 April 2019

5 November 2018

How to start sending RCS campaigns

Technology

The European launch of RCS is imminent, so we’re presently undergoing an RCS onboarding process for our customers across Europe. Follow our simple 5 step process to start sending rich messages to your customers today.

Agent Verification, Onboarding process, RCS, Rich Communication Services, Rich Messaging

5 November 2018

18 September 2018

RCS Partner Opportunities – be the first to offer your customers the next-gen SMS solution

Partners

While SMS has been an exceptionally effective workhorse, if the opportunity is there to offer something that makes customers’ lives even easier, as well as increasing the effectiveness of their messages, it would be in IT Solution Providers’ interests to offer this. Enter Landing Pages and RCS!

Information Technology, Landing Pages, RCS

18 September 2018

19 March 2018

What is the open rate for SMS in 2018?

Marketing

With attention spans decreasing, we wanted to see how SMS performs in 2018, and whether there was any difference between age groups and countries. Our survey gathered 992 responses and revealed…

Broadcast SMS, Bulk SMS, SMS Marketing, SMS Reminders

19 March 2018

12 January 2018

Chat bot: The newbie in your customer service team

Technology

For many businesses the majority of customer service calls and emails are monopolised by common, straightforward requests. However, this is set to change with the introduction of RCS and chatbot integration.

RCS, RCS Messaging, Rich Communication Services

12 January 2018

30 November 2017

How can businesses benefit from RCS messaging?

Technology

RCS is set to revolutionise the telecommunications industry on a global scale. But what does this mean for you, as a business? We take a look through some of the core benefits you can expect to experience.

RCS, RCS Messaging, Rich Communication Services

30 November 2017

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