16 October 2017
Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?
16 October 2017
Latest from the Esendex Blog
Topics
Topics
4 September 2017
The best recruiting teams will use technology that finds the right candidates and know how to use their data to provide the best possible fits for a position.
4 September 2017
23 August 2017
Can income and expenditure assessments catch-up with the rapidly changing debt landscape?
23 August 2017
10 August 2017
Nobody wants a customer complaint, but complaints have huge value. Take the opportunity to make things better by opening communication channels and resolving issues instantly.
10 August 2017
13 February 2017
There are two key adjustments of which you need to be aware: transparency over customer data, and accountability.
13 February 2017
9 January 2017
New phishing tactics, advice on how to protect yourself, and measures you can take as a company should you be targeted.
9 January 2017
8 September 2016
Case studies have shown that simply having a mobile responsive website is not enough to increase conversions. So here are our top tips for improving form completion on a mobile!
8 September 2016
7 July 2016
If you’re unsure what a Net Promoter Score is, how to collect the data, and/or what the data’s telling you, this article is for you!
7 July 2016
28 April 2016
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, by Ofgem, after more than one million complaints were received against the energy supplier over a two
28 April 2016
