Call Centres
19 May 2016
40% of us pay bills online – loan repayments, utility bills, service charges – and as Ofcom’s research illustrates, we’re increasingly likely to use our phones.
19 May 2016
Latest from the Esendex Blog
Topics
Topics
Call Centres
Call Centres
28 April 2016
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, by Ofgem, after more than one million complaints were received against the energy supplier over a two
28 April 2016
Esendex news
26 April 2016
Did you ever think that poor communication could be affecting your productivity? Addressing poor staff management is essential and internal comms is one of the most effective ways that managers can increase employee engagement.
26 April 2016
Developers
15 April 2016
This week saw the beta launch of Facebook’s highly anticipated Messenger Platform, an offering that scales up its peer to peer Messenger app with automated chatbots and a Send/Receive API – and we’re ready to embrace it.
15 April 2016
Local Government
14 April 2016
It is estimated that by 2020 local authorities could be facing a funding gap of up to £9.5 billion, how can digital technologies be used to reduce pressure on both finances and resource?
14 April 2016
Retail
12 April 2016
Did you know 40% of marketers still don’t incorporate mobile promotions into their marketing strategy? Find out how your business can avoid this pitfall
12 April 2016
Developers
7 April 2016
It’s no secret that there is a major gender gap when it comes to women working in technology which is why events like Women In Technology Nottingham are so important.
7 April 2016
Call Centres
31 March 2016
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn that frown upside down is so far removed from most businesses that it very rarely happens.
31 March 2016
Developers
24 March 2016
Nottingham’s technical community has blossomed over the last 2 years, and the city now plays host to an average of 20 digital and technology events each month. Hack24 was one of those events and we were more than proud to be Gold sponsors of the event last weekend!
24 March 2016