1 March 2018
In a market where providers are trying to to find ways to win new customers and keep the ones they already have, collecting customer feedback is essential. Find out how SMS Surveys does this in a cost-effective and convenient way.
1 March 2018
28 July 2017
Customer data is a valuable asset to any business. From measuring customer satisfaction to cleansing your current data, surveys can help you gain more insight about your customers.
28 July 2017
3 February 2017
The landscape of customer service has radically changed in the past decade. 59% of 25-34 year olds share poor customer service experiences online and 60% of consumers have higher expectations for customer service now than they did just one year ago
3 February 2017
11 August 2016
In a culture where the customer is most definitely king, would more organisations benefit from incentivising their staff based on customer satisfaction?
11 August 2016
7 July 2016
If you’re unsure what a Net Promoter Score is, how to collect the data, and/or what the data’s telling you, this article is for you!
7 July 2016
31 March 2016
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn that frown upside down is so far removed from most businesses that it very rarely happens.
31 March 2016
3 March 2016
SMS has changed a lot since the first of it’s kind was sent back in 1992, so how can you benefit from its new features? One of which being SMS surveys.
3 March 2016
24 February 2016
Zapier opens up business to business and business to consumer communications by SMS from more than 500 applications, but what are its possibilities?
24 February 2016
10 November 2015
Patient satisfaction and comfort is the paramount concern within healthcare. In order to guarantee that comfort, having the right feedback to base key decisions on, which enhance that comfort, is necessary. How can SMS surveys help.
10 November 2015
